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FAQ stands for  “frequently asked questions” - before sending us an e-mail in case of a problem, please read these “FAQ” (this page is continuously updated):

 

Questions and answers

Which operating system is best for me?


Whether you prefer to work with a Windows or Unix server doesn't matter as long as you don't have any platform-specific requirements (scripts languages). In case of doubt, ask your Web master or us for further information. On both server systems the flawless functioning of your Web sites and your Web applications is guaranteed! If you can’t decide which platform suits your needs better or if you need help, please call the free hotline at  +41 (0)848 321 123 (during opening hours).


How many e-mail accounts are at my disposal with a standard hosting product?


All offers include an unlimited number of e-mail accounts.


What’s the transfer volume with my shared hosting product?


All offers include an unlimted transfer volume.


How often a backup is carried out?


A daily backup is executed with all our offers.


Does my shared hosting product include protection against spam and viruses?


All offers include fourfold spam/anti-virus protection.


What’s the minimum leasing period for a shared product?


The minimum leasing period for all offers is 12 months.


What’s the billing mode for my shared hosting product?


The shared hosting product is billed once a year in advance.


How do I get support for my shared hosting product if there is a problem or if I have a question?


Our  customer service is available by phone during the follwing office hours: Monday to Friday from 9.00 a.m. to 12.00 p.m. and from 1.00 p.m. to 5.00 p.m., as well as via our e-mail/ticketing system. Outside opening hours there is a stand-by service for emergencies at your disposal. Request via e-mail/ticketing system: Click here


How do I make a request via the e-mail/ticketing system?


Please try to describe your problem as detailled as possible in your request. In this way, you help to avoid long waiting periods and follow-up inquiries. We reserve the right not to treat requests submitted by e-mail or the ticketing system if the information necessary for the support is insufficient, in particular if the exact error description, the customer number or the domain name is lacking or incomplete. Request via e-mail/ticketing system: Click here


Is there a free hotline?


Yes, the free phone hotline is available during opening hours at +41 (0)848 321 123 (CHF 0.08 per minute). Except connection fees (local rate for Switzerland: CHF 0.08 per minute), there is no supplementary cost: Click here


Which support services are excluded?


There are circonstances where our support team isn’t the right contact for solving a problem, for example if the problem and its cause are outside our sphere of influence and thus cannot be solved by us. For further information on this topic: Click here